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Our general chat support hours are Monday to Saturday, 9:00AM to 10 PM PST. During this time, we can generally provide instant feedback on any support queries.

Submit a ticket here on this portal, or send a message using the chatbot at https://initiate.ai/.

Yes, users can sign-up for free without inputing any payment details, new users will automatically have access to all free tier features. If you want more features you can upgrade your plan at: https://app.initiate.ai/profile/billing

For an updated list of supported features per tier visit: https://initiate.ai/pricing/

We are in the initial stages of our production release and have a set of known bugs that we are currently working to fix. If you do not see your bug on this page please report it as a ticket, take a screenshot if possible, copy/paste the error message (if any), and describe in-detail the steps you took to produce the bug!

1) Account page loading forever: 

2) Reset password email is not actually being sent, however resetting the password on the accounts page does work.

3) Sometimes scenes with gradient overlay, renders into laggy/choppy text animations.

4) Saved scenes do not seem to save the text information that they began with.

5) If using quickstart with URL, the web scraper does not always work. Try to copy/paste the text (but not too much read bug 6 below).

6) If using quickstart with text input, too much plain text seems to break on certain occasions, try to lower the amount of text.

Public Tickets